The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Confirm freight customer needs
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Initial inquiries for freight service are handled promptly and courteously Completed |
Evidence:
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Nature of freight service required is established with the customer Completed |
Evidence:
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Ongoing customer liaison activities are maintained, where applicable, to establish future requirements Completed |
Evidence:
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Unusual or special requests for freight service are referred to appropriate personnel for resolution Completed |
Evidence:
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Support services required to meet customers' freight needs are established Completed |
Evidence:
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Corporate or key account customers' freight needs are continuously monitored to ensure customer satisfaction Completed |
Evidence:
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Provide quotations
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Costs and conditions of the freight service(s) offered are provided to the customer Completed |
Evidence:
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Customer queries relating to quotations are answered promptly in accordance with workplaces guidelines Completed |
Evidence:
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Key account or potential key account quotations are handled in accordance with workplaces policies and procedures Completed |
Evidence:
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Calculate freight charges
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Confirmation is obtained that freight is weighed and/or measured using relevant mass or cubic calculation procedures Completed |
Evidence:
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Details relevant to charges are accurately recorded to ensure charge calculations can be verified Completed |
Evidence:
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Freight charges are accurately calculated and checked using relevant charge structures Completed |
Evidence:
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Method of freight calculation applicable to the service and commodity is established in accordance with workplace policies and procedures Completed |
Evidence:
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Freight charge discrepancies are recorded on relevant documentation for adjustment purposes Completed |
Evidence:
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Modify products and services
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Freight needs of assigned customers are assessed against current products and services offered by the workplace Completed |
Evidence:
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Freight services offered by other providers including state, national and overseas providers are continuously reviewed Completed |
Evidence:
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Requests for freight services not currently offered by the workplace are referred to appropriate personnel Completed |
Evidence:
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Promote existing freight service
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Existing freight services provided by the workplace are monitored Completed |
Evidence:
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Promotional activities, including information seminars, are participated in and responses are followed up Completed |
Evidence:
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Potential new account customers are indentified and details of existing freight services are explained Completed |
Evidence:
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Advertising programs promoting existing freight services are promoted to customers Completed |
Evidence:
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Advantages of existing freight services are explained to potential customers Completed |
Evidence:
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